Service Model – SAP Dev Space

Shared Services Model

Business Consulting

• Programme/ Project management
• Business Transformation
• Business Process Management
• Change Management
• Continuous Improvement
• Performance reporting
• Strategy development

Finance

• Service audit/review
• Sign off on financial statement, reports, commentaries
• Financial admin and internal audits
• Document polices and controls
• Systems and processes set up
• Budget and budgetary controls
• Tax management
• Financial support to strategic decision making
• Statutory filing

Marketing & Communication

• HR Audit
• HR software
• Pay and benefits, administration
• Training and development
• Recruitment
• Performance management
• Policies, guidelines, SOPs
• Human resource planning
• Talent management, staffing, resources
• Employee Safety

Information Technology

• Company registration
• Partnership agreements
• Compliance
• Contracts management
• Corporate and governance
• Procurement law
• Regulatory law

Legal & Compliance

• IT Assessment/review
• Business applications
• Website development and management
• Email services
• Asset management
• Incident management/ Desktop support
• Systems support

Human Resources

• Marketing Strategy
• Brand Strategy
• Brand Audit
• Brand Identity
• Comms Strategy
• Design, Copywriting
• TV, Radio, Cinema, Print, Outdoor
• Social Media
• Web Design
• Brand Activations
• Media Strategy & Placement
• Production
• Turnkey campaign management

Stakeholder’s Assessment

• Business experience
• Failures & lessons learned
• Reason for being in the business
• Personal value to the business
• Vision and timeline for the business or product
• Definition of success for the business or product
• Business location
• Personal stake in the business

• Current compensation
• Type and amount of investment
• % shares for investment or repayment concept
• How an investment would be utilised
• Back up plan

Business Plan & Strategy Assessment

• Objectives
• Market and product analysis
• Competitor analysis
• Customer analysis
• Value proposition
• Competitive advantage
• Strategy
• Financials, ROI
• Pricing
• Manufacturing
• Distribution
• Marketing
• Sales
• Personnel

Internal Assessment

• Vision & passion
• Commitment
• Business Plan analysis
• Risk factors, grading
• Investment criteria assessment
• Decision to commit

Investment

• Invest
• Or Monitor
• Or Decline

Discovery

• In-depth consultation with client to understand the nature of the problem, causes, attempted solutions, impact on the business and customer environments

Analysis & Proposal

• Internal assessment of impact and potential solutions
• Workshop solutions – SWOT analysis
• Detailed strategy, plan developed for approach, timeline, logistics, technology, and costs
• Prepare proposal and present to client
• Project go-ahead by client

Develop Solution

• Appoint resources, brief and develop solution – present to client at each phase
• Test / research approved solution
• Refinements
• Final sign-off by client

Implement & Monitor

• Handover solution to client
• Manage or assist with implementation
• Monitor, refine as required